Utility Payment Plan FAQ

  • New Water & Sewer Tap Procedures

Governor Cooper issued Executive Order Number 124 on March 31, 2020. This order prohibited local governments to shut off utilities due to non-payment. This order expired on July 29, 2020. The order specifically states that "No provision in this Executive Order shall be construed as relieving a customer of their obligation to pay bills for receipt of any service covered by this Executive Order."

All customers that have a delinquent balance from the time period March 31 through July 29, 2020 will automatically be enrolled in a six month payment plan. These customers will receive a letter and payment plan, via certified mail, to the address of record explaining the payment plan requirements and monthly due dates for payment of their delinquent account and current bill.

Questions regarding your bill should be directed to Thomasville Utility Billing Department (336) 475-4238.