The Billing & Collections Division is located on the ground floor of City Hall at 10 Salem Street. We are open from 8:00 AM to 5:00 PM Monday - Friday (closed on City holidays). There is on-street parking and a public parking lot directly across Salem Street. There is also a lot behind the building with handicapped accessible parking. You may contact us by email. Follow the link "Establish New Utility Account" to sign-up for services.
You may pay your bill six ways - Mail, Automatic Draft, In-person, Online through the City website, Telephone, and the night drop box.
If you have had your service disconnected please call (336) 475-4238 to find out your exact amount due (for online or phone payments) or come into the office to re-initiate service.
Mailed payments are accepted, however we are not responsible for the U.S. mail service. Payments may be delayed or lost in the mail. If you pay by mail please DO NOT send cash. If you use your bank's bill pay service or if you mail your payment send it to the address below:
City of Thomasville
PO Box 368
Thomasville, NC 27361-0368
Automatic Bank Draft can be arranged through the billing department. You can sign up at City Hall, please bring a voided check.
In-person payment is only available at City Hall from 8:00 AM till 5:00 PM Monday - Friday. You may pay with cash, check, money order, or through a credit card kiosk. If you need help with credit card transactions staff are available to help walk you through the process.
Online Thomasville uses Click2Gov for online bill pay, follow this link. NOTE: You may only pay using a Mastercard, Visa, Discover card or an E-Check.
- If you use DOXO or any other 3rd party vendor your payment may not be received before cut-off, we are not responsible for payments made through unauthorized 3rd parties.
Telephone Call bill payment service at 1-877-642-0605. You will need your account number and amount of bill, plus a debit or credit card. NOTE: You may only pay with a Mastercard, Visa, Discover card or an E-Check.
A Night Drop box is available to the right of the front door on 10 Salem Street. Please do not put cash in the drop box. Please make sure that your account number is on your check or money order or that your payment stub is attached.
Resources
Current schedule of fees (effective as of July 1, 2022) 2023 Utility Rates
Understanding Your Utility Bill
If you need assistance with your utility bill or other community assistance you may find the resource below helpful
| Position | Name | Phone |
| Customer Service Supervisor | Latoya Hines | 336-475-4238 |
| Call Center Operator | Elizabeth Scott | 336-475-4210 |
| Lead Billing Clerk | Tonya Berrier | 336-475-4238 |
| Billing Clerk | Brittany Ensley | 336-475-4238 |
| Collections Clerk | Rhonda Payne | 336-475-4238 |
| Collections Clerk | Wendy Rheuark | 336-475-4238 |