Effective March 24, all City offices are closed to the public. You may still interact with staff by email or phone, and there are online resources available for payment of utilities and permits, follow this link COVID-19. For information about the City of Thomasville School System response plan go here. For information about Davidson County School System response plan go here.

Utility Services Billing

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The Billing & Collections Division is located on the ground floor of City Hall at 10 Salem Street. We are open from 8:00 AM to 5:00 PM Monday - Friday (closed on City holidays). There is on-street parking and a public parking lot directly across Salem Street. There is also a lot behind the building with handicapped accessible parking. You may contact us be email. Follow the link "Establish New Utility Account" to sign-up for services.

You may pay your bill six ways - Mail, Automatic Draft, In-person, Online, Telephone, and the night drop box. 

If you have had your service disconnected please call (336) 475-4238 to find out your exact amount due (for online or phone payments) or come into the office to re-initiate service. 

Mailed payments are accepted, however we are not responsible for the U.S. mail service. Payments may be delayed or lost in the mail. If you pay by mail please DO NOT send cash. If you use your bank's bill pay service or if you mail your payment send it to the address below:

City of Thomasville
PO Box 368
Thomasville, NC 27361-0368

Automatic Bank Draft can be arranged through the billing department. You can sign up at City Hall, please bring a voided check.

In-person payment is only available at City Hall from 8:00 AM till 5:00 PM Monday - Friday. You may pay with cash, check, money order, or through a credit card kiosk. If you need help with credit card transactions staff are available to help walk you through the process.

Online Beginning July 8, 2019, Thomasville has begun using Click2Gov for online bill pay. Western Union will no longer be a payment option after September 30, 2019. Follow this link for online bill pay. If you use DOXO or any other 3rd party vendor your payment may not be received before cut-off, we are not responsible for payments made through unauthorized 3rd parties. NOTE: You may only pay using a Mastercard, Visa, Discover card or an E-Check.

Telephone Beginning July 8, 2019, you may use the telephone bill payment service by calling 1-877-642-0605. You will need your account number and amount of bill, plus a debit or credit card. NOTE: You may only pay with a Mastercard, Visa, Discover card or an E-Check.

A Night Drop box is available to the right of the front door on 10 Salem Street. Please do not put cash in the drop box. Please make sure that your account number is on your check or money order or that your payment stub is attached.


Click Here to view the current schedule of fees (effective as of July 1, 2019).

Understanding Your Utility Bill

If you need assistance with your utility bill or other community assistance you may find the resource below helpful

Davidson County Resource List

How to Thaw Frozen Pipes

Contact Us


 Position  Name  Phone
 Customer Service Supervisor  Sandy Reece  336-475-4238
 Customer Service Rep. (switchboard)  Jessica Sauerbrey  336-475-4210
 Lead Billing Clerk  Latoya Hines  336-475-4238
 Billing Clerk  Tonya Berrier  336-475-4238
 Collections Clerk  Rhonda Payne  336-475-4238
 Collections Clerk  Brittany Ensley  336-475-4238