Solid Waste Services


Garbage and Recycling Containers
Effective July 1, 2021, the City has a new policy for when customers need to purchase their garbage carts. Under most circumstances, there will be no fee for a new or replacement cart (unless determined to have been stolen, or damaged by the customer).  Please call (336) 475-4239 for questions about carts, missed pick-up, or repairs to carts. Below are general policies. The City Ordinance that governs sanitation services is here. The City will provide a recycling container at no cost to the customer.

A list of streets and when services are provided can be seen here.

Sanitation Division Policies

I. Garbage, normal household refuse put in a garbage can: paper, food waste, etc.

A. Collected once a week.
B. Residential locations can have up to 2 carts. Institutions & offices can have up to three carts. Must be at curb or side of office.
C. Residential roll out cart must be at the curb before 5:00 a.m. on the collection day. Roll out cart must be removed from the curb by 7:00 a.m. the following day.
D. All medical waste from residential units must be in a red plastic bag. Hypodermic needles must be in a proper container such as a "Sharp's Collector" box.
E. Place your container behind the curb with the wheels against the back of curb or one (1) foot off the edge of pavement on shoulder.
F. Place your container at least 10 feet away from mailboxes, vehicles or shrubbery, etc.

II. Trash refuse collected at the curb.

A. Small piles of boxes, bags, furniture, etc. are picked up once a week, the same day as the garbage collection.

1. We do not collect extensive building material, guttering, or demolition materials, i.e. lumber, roofing, bricks, drywall, etc.

2. Paint cans are picked up only if the lids are off and the residue is dry.